Frequently Asked Questions
Everything you need to know about bringing nature home.
How do you ensure my plants arrive healthy?
We use specialized climate-controlled packaging and fast-track shipping to ensure your plants arrive in peak condition. Every order is inspected by our horticultural experts before leaving the nursery.
What is your return policy for live plants?
We offer a 30-day happiness guarantee. If your plant arrives damaged or fails to thrive within the first month, we will provide a replacement or a full refund.
Do you offer local delivery and planting services?
Yes, for customers within a 25-mile radius of our physical locations, we offer professional white-glove delivery and optional installation services by our landscaping team.
How can I track my order?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger landscaping projects.
Can I get advice on which plants are best for my climate?
Absolutely. You can use our 'Plant Finder' tool on the website or contact our master gardeners via the live chat for personalized recommendations based on your hardiness zone.